The Customer has a right to file a complaint about a defective product. We distinguish two types of warranty:

- Manufacturer's/Distributor's warranty (as far as such a warranty has been provided and it has not expired)

- Warranty - if the product is defective


Manufacturer's / Distributor's warranty

Detailed conditions of implementation of warranty are defined in the warranty form issued by the guarantor. If the warranty card does not determine any fixed date, then the warranty is valid for the period of 2 years after the product has been issued.


Statutory Warranty

Statutory warranty claims may be filed within 2 years from the date of sale and when the Customer finds the product is damaged, incomplete, faulty or non-compliant with the description. The claim shall be considered no later than 14 days from the effective date it was filed.

If you wish to make a complaint, please, compete the complaint form and send it back together with the claimed product to the address: Grupa Beautica, Milionowa 25/27, 93-193 Łódź or to the e-mail address: [email protected]

typing "Complaint" in the subject line.

In order to make the process of registering the new complaint faster, please, cite in the form the number of the order of the faulty product and a description of the failure. 

In case the claim is not recognised, the Store sends the claimed product at the purchaser's expense. 

The complaint form, depending on the selected option in the Cart, was sent to you in an e-mail with order confirmation or delivered with the ordered products.


The form may be also downloaded here:

Download the complaint form 

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